Permanent 
Salary: up to £28,000 
Industry: Healthcare Industry  
Location: Hybrid: 2 days onsite per week (Bristol) and first couple of weeks fully onsite for training.
Address: IT Offices, 2 Monarch Court, The Brooms, Emersons Green, Bristol, BS16 7FH 

About the Client 

We’re exclusively working with a leading provider of mental health and addiction treatment services. This organisation offers specialist care across a network of hospitals, clinics, and residential facilities. They support individuals with mental health conditions, rehabilitation needs, and learning disabilities, helping them achieve positive outcomes through tailored treatment programs. 

How you’ll spend your day 

• Handling inbound and outbound support calls, providing excellent customer service. 
• Managing and resolving IT support tickets (20+ per day once up to speed). 
• Assisting internal staff with Active Directory, Teams, and other IT systems. 
• Training new starters on internal systems and troubleshooting basic technical issues. 
• Working with third-party vendors and internal teams. 
• Primarily working remotely, with occasional travel to Bristol (once a week or fortnight). 

What you’ll bring to this role 

• At least one year of IT helpdesk, infrastructure support, or relevant hands-on experience. 
• Basic knowledge of Active Directory, permissions management, and Teams. 
• Familiarity with ticketing systems (e.g., Avanti) and a general understanding of IT support processes. 
• Strong customer service skills, with the ability to communicate technical solutions effectively. 
• A proactive, self-motivated attitude with a willingness to learn and take initiative. 
• Basic understanding of networking concepts (e.g., switches) is a bonus but not essential. 
• Comfortable working independently in a low-stress, self-managed environment. 

Perks & Benefits: 

Annual Leave & Recognition: 

• 25 days annual leave + bank holidays + an extra day for your birthday 
• Increased entitlement: 27 days after 5 years, 30 days after 10 years 
• Length of service recognition awards every 5 years 

Wellbeing & Support: 

• Employee Assistance Programme 
• ‘My Possible Self’ app and health-related benefits 
• Healthcare Cash Plan – Simply Health Scheme 
• Eye care vouchers 

Financial & Lifestyle Benefits: 

• Competitive pension scheme 
• Online discounts and cashback rewards 
• ‘Cash for Colleagues’ – Employee referral scheme 

Additional Perks (Qualifying Period Applies): 

• Smart Technology scheme (after probation) 
• Cycle to work scheme (after probation) 
• GymFlex membership (after probation) 
• Smart Holidays (after 12 months of service) 

Career & Family Support: 

• Career Pathways Programme for development and further qualifications 
• Parental Leave Gift 

What happens next? 

One of our Recruitment Consultants will be in touch and inform you if you’ve been successful to the next stage of the process or not, which is a qualification call where we will tell you more about the role and the client, and understand more about you, your experience and career aspirations.  

Should we both wish to proceed, we will submit your details to the client and be in touch regarding the outcome and any further steps.  

The interview process for this client consists of: 

• Stage 1 – Remote competency based interview.    

Equal Opportunities 

We are committed to providing equal opportunities for all candidates and welcome applications from individuals regardless of age, disability, gender identity, marital status, race, religion or belief, sexual orientation, or any other characteristic protected by law. As an employment agency for permanent and contract hires, we are dedicated to promoting a diverse and inclusive workforce, and we encourage applications from underrepresented groups to drive innovation and equality within the workplace. 

Should you require any reasonable adjustments please let us know so we can accommodate for any interactions with us at Biometric Talent, but also inform the client to ensure reasonable adjustments are made to allow for a fair and equitable process.  

How to Apply 

To apply, please submit your CV and cover letter to jack.heston@biometrictalent.com